Last Updated: June 2026
Thank you for shopping with Riya Fashion. This Shipping Policy explains our order processing, shipping, delivery timelines, and related terms for purchases made through riyafashion.in.
By placing an order on our website, you agree to the terms outlined below.
Orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.
During festivals, promotional events, sales periods, or high-order volumes, processing times may be extended.
Riya Fashion reserves the right to refuse or cancel any order due to stock unavailability, payment issues, pricing errors, or suspected fraudulent activity.
We currently deliver to most serviceable locations across India through our courier and logistics partners.
Delivery availability depends on the serviceability of the destination pin code.
If a location is not serviceable, we will notify the customer and process a refund if payment has already been received.
Shipping charges, if applicable, will be displayed at checkout before payment.
Promotional free shipping offers may be available from time to time and are subject to change without prior notice.
Additional shipping charges may apply for remote or special service areas.
Estimated delivery timelines after dispatch are:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 4–9 Business Days |
| Remote Locations | 5–12 Business Days |
These delivery estimates are indicative only and are not guaranteed.
Actual delivery times may vary depending on courier operations and local conditions.
Once your order is shipped:
A shipment confirmation message and/or email may be sent.
Tracking details will be provided where available.
Customers may track their shipment through the courier partner’s tracking system.
Please allow up to 24 hours for tracking information to become active after dispatch.
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Incorrect phone number
Customer unavailable
Customer refusal
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
Customers are responsible for ensuring that:
Shipping address details are accurate.
Contact information is correct and reachable.
Someone is available to receive the package at the delivery address.
Riya Fashion shall not be responsible for delivery issues caused by incorrect information provided by the customer.
Delivery timelines may be affected by circumstances beyond our control, including:
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Political disturbances
Government restrictions
Pandemics or health emergencies
Courier partner operational issues
Such delays shall not constitute grounds for cancellation, compensation, or damages.
If you receive:
A damaged product
An incorrect product
A package with missing items
you must notify us within 24 hours of delivery.
To investigate the claim, customers must provide:
Order number
Clear photographs/videos of the issue
Packaging images
A complete opening/unboxing video showing the sealed package being opened
Failure to provide sufficient evidence may result in rejection of the claim.
Claims are subject to verification by Riya Fashion.
Customers are strongly advised to record a continuous video while opening the package.
The video should clearly show:
The sealed package before opening
Shipping label details
The complete unboxing process
The product received
This helps us quickly verify claims related to damaged, missing, defective, or incorrect products.
If a shipment is confirmed lost in transit by the courier partner:
Riya Fashion may arrange a replacement, subject to product availability; or
Issue an appropriate refund at its sole discretion.
Investigation timelines depend on the courier partner’s verification process.
Currently, Riya Fashion ships only within India unless otherwise specified on the website.
For any international shipping inquiries, customers may contact us before placing an order.
Orders may be cancelled before dispatch, subject to our Cancellation Policy.
Once an order has been dispatched, cancellation requests may not be accepted.
Riya Fashion shall not be liable for delays, losses, or damages caused by:
Courier partner negligence
Incorrect customer information
Force majeure events
Circumstances beyond our reasonable control
Our liability, if any, shall be limited to the value of the affected order.
For shipping-related inquiries, please contact:
Riya Fashion
Email: support@riyafashion.in
Phone: +91 9830043619
Address:
6/1, Sastitala Street
Rishra, Hooghly
West Bengal – 712248
India
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST