Last Updated: June 2026
Thank you for shopping with Riya Fashion. This Cancellation Policy outlines the terms and conditions governing order cancellations placed through riyafashion.in.
By placing an order on our website, you agree to this Cancellation Policy.
Customers may request cancellation of an order only before the order has been dispatched from our warehouse.
Cancellation requests received after dispatch may not be accepted.
To request a cancellation, please contact us immediately using the contact details provided below and include:
Order Number
Customer Name
Registered Mobile Number
Reason for Cancellation
Cancellation requests are subject to verification and approval by Riya Fashion.
Once an order has been dispatched:
The order cannot be cancelled.
The shipment cannot be recalled from the courier partner.
Customers must refer to our Return & Refund Policy for any eligible claims relating to defective, damaged, or incorrectly delivered products.
As Riya Fashion follows a limited return policy, customers are encouraged to carefully review product descriptions, size details, and order information before placing an order.
Orders involving:
Customized products
Personalized products
Made-to-order items
Specially sourced products
cannot be cancelled once the order has been confirmed.
Such orders are processed specifically for the customer and therefore are not eligible for cancellation or refund except where required by applicable law.
Riya Fashion reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:
Product out of stock
Pricing or listing errors
Payment authorization failure
Suspected fraudulent activity
Incomplete customer information
Delivery location not serviceable
Technical errors affecting the order
Circumstances beyond our reasonable control
If an order is cancelled by Riya Fashion after payment has been successfully received, an appropriate refund will be initiated.
Where a cancellation is approved before dispatch:
Refunds will generally be processed within 7–10 business days.
Refunds will be issued to the original payment method used during purchase wherever possible.
Alternatively, refunds may be issued through another mutually agreed payment method.
Processing times may vary depending on:
Banks
Credit card providers
UPI service providers
Payment gateways
Riya Fashion shall not be responsible for delays caused by third-party financial institutions.
Where permitted by law, transaction fees, payment gateway charges, banking charges, or other non-recoverable processing fees may be deducted from the refund amount.
Any such deductions, if applicable, will be communicated to the customer.
Riya Fashion reserves the right to:
Refuse cancellation requests;
Suspend customer accounts; or
Restrict future purchases
where repeated cancellations, abuse of promotional offers, fraudulent transactions, chargeback abuse, or misuse of the website is detected.
Riya Fashion shall not be liable for cancellation-related delays arising from circumstances beyond reasonable control, including:
Natural disasters
Floods
Fires
Pandemics
Government restrictions
Transportation disruptions
Internet outages
Technical failures
Labour disputes
This Cancellation Policy should be read together with:
Terms & Conditions
Shipping Policy
Return & Refund Policy
Privacy Policy
In the event of any conflict, applicable consumer protection laws shall prevail.
This Cancellation Policy shall be governed by the laws of India.
Any disputes arising from cancellations, refunds, or related matters shall be subject to the exclusive jurisdiction of the competent courts located in Serampore, West Bengal, India.
For cancellation requests or related inquiries, please contact:
Riya Fashion
Website: riyafashion.in
Email: support@riyafashion.in
Phone: +91 9830043619
Address:
6/1, Sastitala Street
Rishra, Hooghly
West Bengal – 712248
India
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST