riyafashion.in

Return & Refund Policy

Last Updated: June 2026

Welcome to Riya Fashion. We strive to provide high-quality products and an excellent shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Policy Overview

Riya Fashion follows a strict No Return Policy for all garment products sold through our website, except in cases where the product is defective, damaged, or incorrectly delivered, as permitted under applicable Indian laws.

By placing an order, you acknowledge and agree that:

  • Garments are personal-use items and generally cannot be returned once delivered.
  • Minor variations in color, design, embroidery, print placement, fabric texture, finishing, or fit are natural characteristics of handcrafted, artisanal, or batch-produced garments and shall not be considered defects.
  • Product images are for representation purposes only and may vary slightly from the actual product.

2. Items Not Eligible for Return or Refund

Returns, exchanges, or refunds will not be accepted for the following reasons:

2.1 Color Variations

Slight differences between the product received and website images due to photography lighting, monitor settings, mobile display settings, or editing.

2.2 Fit or Size Expectations

Differences in fitting, drape, fall, or appearance resulting from individual body shape, height, styling methods, or personal preference.

2.3 Minor Design Variations

Small differences in print placement, embroidery positioning, embellishments, lace work, finishing, or stitching that do not materially affect the overall appearance of the garment.

2.4 Handcrafted Characteristics

Natural variations arising from artisanal, handcrafted, or hand-finished production techniques.

2.5 Change of Mind

Returns based on personal preference, style choice, occasion change, or dissatisfaction with a non-defective product.

2.6 Accessories Shown in Photographs

Jewellery, handbags, footwear, props, or other styling accessories displayed in product photographs are for illustration purposes only unless specifically mentioned in the product description.

3. Eligible Return & Refund Cases

A return, replacement, or refund may be approved only if:

  • The product received is defective or damaged.
  • A wrong item, wrong size, or incomplete order has been delivered.
  • The product contains a major manufacturing defect or quality issue beyond normal production variation.

Claim Submission Requirements

Customers must:

  1. Report the issue within 24 hours of delivery.
  2. Provide a complete opening/unboxing video showing:
    • The sealed package before opening.
    • Shipping label and packaging details.
    • Continuous opening process without cuts or edits.
    • Product clearly visible after opening.
  3. Provide clear photographs or videos showing the issue.
  4. Share the order number and delivery details.

Important Notice Regarding Opening Video

The opening/unboxing video is strongly required for investigating claims related to missing, damaged, defective, or incorrect products.

Claims submitted without sufficient supporting evidence, including the opening video where applicable, may not be approved.

Riya Fashion reserves the right to request additional evidence before processing any claim.

4. Return Process After Approval

If your return request is approved by Riya Fashion, the following conditions shall apply.

4.1 Product Condition Requirements

Returned products must be:

  • Unused and unworn.
  • Unwashed and untreated.
  • Free from stains, odors, damage, or alterations.
  • Returned with all original tags attached.
  • Returned in original packaging.
  • Accompanied by all accessories, components, or complimentary items originally supplied.

4.2 Return Shipping

Return Address:

Riya Fashion
6/1, Sastitala Street
Rishra, Hooghly
West Bengal – 712248
India

  • Customers are responsible for return shipping costs unless the defect or delivery error is verified and accepted by Riya Fashion.
  • Customers are advised to use a tracked courier service and retain proof of shipment.

4.3 Return Timeline

  • Approved returns must be shipped within 7 days of receiving return authorization.
  • Products received after this period may be refused.

4.4 Verification Process

Upon receipt, the returned product will be inspected to verify:

  • Reported defects or damage.
  • Product condition.
  • Compliance with return requirements.

Riya Fashion reserves the right to reject a return if the product does not meet the approved return conditions.

5. Refund Processing

If the return is approved after inspection:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued through the original payment method wherever possible.
  • Alternatively, refunds may be issued through another mutually agreed payment method.
  • Banking, payment gateway, transaction, or processing charges (if applicable) may be deducted where permitted by law.

6. Legal Compliance

This policy is governed by and shall be interpreted in accordance with applicable laws of India, including:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Sale of Goods Act, 1930
  • Indian Contract Act, 1872

Nothing in this policy limits any statutory rights available to consumers under applicable law.

7. Contact Information

Riya Fashion

Website: riyafashion.in

Email: support@riyafashion.in

Phone: +91 9830043619

Return Address:

6/1, Sastitala Street
Rishra, Hooghly
West Bengal – 712248
India

Jurisdiction

Any disputes arising from purchases made through this website shall be subject to the exclusive jurisdiction of the competent courts located in Serampore, West Bengal, India.

Important Reminder

Please record a complete opening/unboxing video immediately upon delivery. This greatly assists in verifying claims related to damaged, defective, missing, or incorrect products and helps ensure faster resolution.